Return Policy

We want you to be satisfied with your purchase from sapphire-cloth.com. Please review the following guidelines for returns, exchanges, and refunds.

Eligibility

  1. Return Window: You must submit a return request within 30 days of receiving your package. Returns made after 30 days will not be accepted. Once we receive your returned item, we will process your return and refund within 3 business days.

  2. Return Condition: Items must be returned in their original condition—unworn, unused, with tags intact, and in the original packaging. Please include your receipt or proof of purchase.

  3. Return Process: To initiate a return, email us at [email protected]. Once your return request is approved, we’ll provide instructions on where to send your package. Returns sent without prior approval will not be accepted.

For any questions about returns, contact us at [email protected].

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can address the issue promptly.

Non-returnable Items

Certain items cannot be returned, including:

  • Final Sale Items, freebies, and gift cards
  • Swimwear (except if damaged or faulty upon delivery)
  • Accessories and Final Sale products (unless damaged or faulty upon delivery)

Partial Refunds

Partial refunds may apply if:

  • An item shows clear signs of use
  • An item is damaged or missing parts due to reasons unrelated to our error
  • Items are returned more than 30 days after delivery

Exchanges

  1. To exchange an item, email our customer service team at [email protected]. Exchanges are permitted once per order, so please confirm your choice before returning.

Refunds

  1. Once we receive and inspect your return, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method. Note that it may take some time for your bank or credit card company to process the refund.

  2. When shipping your return, please provide us with the tracking number and carrier information via email to expedite the process.

  3. Due to limited staffing, returns and refunds will be processed within 3 business days. If you do not receive a response within two weeks, please contact us at [email protected].

Additional Notes

  1. For returns due to personal preference or incorrect item selection, the customer is responsible for the return shipping fee. Please double-check product details, especially sizing, before purchasing.

  2. Shipping costs, duties, and taxes are non-refundable, except in cases of damage, loss, or if the item arrives faulty.

  3. Do not send your return to the address on the package. We process returns in our designated U.S. and Hong Kong warehouses, and we are working to expand our return facilities globally.

Please note that sapphire-cloth.com does not authorize any third-party vendors. Purchases made through other sellers are not covered by our warranty.